Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns will be refunded in the original payment method within 10 business days, minus a 15% handling fee. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at returns@icangoglobal.com. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at returns@icangoglobal.com.

Customer Service hours: 9am-5pm EST, Monday-Friday (excluding US holidays).

All transactions made through the site are subject to icango’s return policy in effect at the time of purchase.